Refund and Returns Policy

Last updated: July 10, 2026

This Refund and Returns Policy explains how Onesies Store handles returns, exchanges, and refunds for orders placed at onesies.store.

1. Return window

You can submit refund requests within 30 days after the guaranteed period for delivery.

The “guaranteed period for delivery” means the end of the estimated total delivery window for your order (order handling time + transit time for your region), as described in our Shipping Policy.

  • US / CA / AU / Europe: return/refund request window opens after delivery (or after the estimated delivery window ends) and remains open for 30 days
  • Other countries: same rule — 30 days after the guaranteed delivery period

2. Eligibility

To be eligible for a return or refund, items must generally be:

  • Unused, unwashed, and in original condition
  • Returned with original tags/packaging where applicable
  • Accompanied by proof of purchase (order number / receipt)

We may refuse returns for items that show clear signs of wear, damage caused by the customer, or missing essential components.

3. Non-returnable items

The following are generally not eligible for return unless defective or not as described:

  • Final sale / clearance items clearly marked as non-returnable
  • Personalized or custom-made items
  • Gift cards

4. Defective, damaged, or incorrect items

If you receive a defective, damaged, or incorrect product, contact us as soon as possible (ideally within 7 days of delivery) with your order number and clear photos. We will arrange a replacement or refund at no extra cost to you when the claim is validated.

5. How to request a return or refund

  1. Email support@onesies.store with your order number, reason for return/refund, and photos if relevant.
  2. Wait for our approval and return instructions (including the return address).
  3. Ship the item back using a trackable method. Keep your tracking number until the refund is completed.

Do not return items without prior authorization. Unauthorized returns may be refused or delayed.

6. Return shipping costs

  • Our error / defective / wrong item: we cover return shipping (or provide a prepaid label when available).
  • Change of mind / size preference / other eligible returns: customer is responsible for return shipping costs unless otherwise required by applicable consumer law.

7. Refund method & timing

Once we receive and inspect the returned item, we will notify you of approval or rejection of the refund.

  • Approved refunds are issued to the original payment method
  • Processing time after inspection: typically 5–10 business days
  • Your bank or card issuer may take additional time to post the credit

Original outbound shipping fees are non-refundable for change-of-mind returns, unless the law in your country requires otherwise or the return is due to our error.

8. Exchanges

We currently process most size/style changes as a return + new order, or as a replacement when stock is available. Contact support and we will advise the fastest option.

9. Cancellations

You may request cancellation before the order ships. Once shipped, the order falls under this returns policy. If payment was taken for a cancelled unshipped order, we will refund in full.

10. Contact

For returns and refunds: support@onesies.store · Contact page. Response time: typically 1–2 business days.