Shipping Policy
Shipping Policy
Last updated: July 10, 2026
This Shipping Policy explains how Onesies Store (“we”, “us”, “our”) processes, packs, and ships orders placed at onesies.store. The information below applies to all online orders unless otherwise stated at checkout.
1. Order handling time
Order handling time is 1 to 5 business days after we receive your order and payment is confirmed. Handling time covers order review, picking, quality check, and packing. Business days are Monday–Friday, excluding public holidays.
Orders placed on weekends or holidays begin processing on the next business day. During peak seasons (holidays, major sales), handling may take the full 5 business days.
2. Transit times
Transit time starts after your order has shipped (when a tracking number is issued). Estimated transit times:
| Destination | Estimated transit time |
|---|---|
| United States (US), Canada (CA), Australia (AU), and Europe | 7 to 15 business days |
| All other countries | 15 to 30 business days |
Total estimated delivery time = handling time (1–5 business days) + transit time for your region.
- US / CA / AU / Europe: typically 8–20 business days from order confirmation
- Other countries: typically 16–35 business days from order confirmation
These are estimates. Carriers may experience delays due to customs, weather, peak volume, or local delivery conditions. We are not responsible for carrier delays beyond our control, but we will help you track and resolve delivery issues.
3. Shipping destinations
We ship internationally to most countries. If we cannot ship to your location, you will be notified before or shortly after checkout and will receive a full refund for any payment taken.
4. Shipping costs
Shipping costs (if any) are calculated and shown at checkout before you complete payment. Free shipping promotions (for example, free shipping over a stated order value) will also be shown at checkout when applicable. The amount charged at checkout is the final shipping charge for that order.
5. Carriers & tracking
Orders are shipped via reputable international carriers and postal partners. Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours after the ship notification for tracking to update.
6. Customs, duties & taxes
For international orders, customs duties, import taxes, or brokerage fees may apply depending on your country’s laws. These charges are the responsibility of the customer unless otherwise required by law or clearly stated at checkout. Delivery may be delayed while packages clear customs.
7. Incorrect or incomplete address
Please ensure your shipping address is complete and accurate. We are not responsible for orders lost or returned due to incorrect address details provided at checkout. If a package is returned to us as undeliverable, we may offer reshipment (customer pays additional shipping) or a refund minus outbound shipping costs, at our discretion.
8. Lost or damaged packages
If your order has not arrived within the estimated delivery window, or arrives damaged, contact us within 14 days of the latest estimated delivery date with your order number and photos (for damage). We will work with the carrier to locate the package or arrange a replacement/refund as appropriate.
9. Contact
Questions about shipping? Email us at support@onesies.store or visit our Contact page. We typically respond within 1–2 business days.